When a motorist proceeds through a toll booth without making a full payment a red light will display and a toll violation will be recorded. The most common sources of toll violations include:
- Nonpayment or under-payment of toll
- Expired or inoperable E-ZPass transponder
- Leaving the toll lane before full payment has been registered by the system
- Using a transponder that is not recognized by the E-ZPass system
Violations are recorded by the vehicle Enforcement System and a Violation Notice will be issued to the registered owner of the vehicle by the Virginia Department of Transportation Customer Service Center.
Missed paying a toll?
Drivers who are unable to pay a toll while driving on the Dulles Toll Road have up to six days to pay a violation proactively online. To pay a missed toll violation, visit the Virginia Department of Transportation Customer Service Center missed toll information page, select the Dulles Toll Road and follow the on-screen prompts for payment. Questions or need to pay a toll more than six days later? Call 1-888-860-9361.
If you made full payment for the toll and receive "Toll Not Paid" notice when proceeding through the toll booth, please contact the Customer Service Center at 1-888-860-9361 for assistance.
Received a Toll Violation Notice?
If you receive a Toll Violation Notice and feel it was issued in error, review the instructions provided on the Toll Violation Notice on how to dispute the notice.
If you did not make full payment, were in the wrong lane or could not pay the toll, contact the Customer Service Center at 1-888-860-9361 and choose option 3 to initiate payment of the toll. Failure to pay the toll will result in a Toll Violation Notice being issued.
Frequently Asked Questions (FAQs) About Toll Collection
I just went through the toll booth and know that my payment didn't work. How do I pay the missed toll?
Drivers who are unable to pay a toll while driving on the Dulles Toll Road have up to six days to pay the toll without penalty. To pay a missed toll violation, visit the Virginia Department of Transportation Customer Service Center missed toll information page, select the Dulles Toll Road and follow the on-screen prompts for payment.
Why is the speed limit low in the E-ZPass lanes?
The posted speed limits are set to ensure the safety of the public and the toll facility workers.
I was driving in the Full Service lane and my E-ZPass transponder didn't work. Why do I have to pay the toll?
It is the responsibility of the E-ZPass holder to ensure their transponder has sufficient funds and is operating properly. You will be required to pay the toll and we recommend you contact the Customer Service Center at 1 (877) 762-7824 for assistance.
Can I get a receipt for my E-ZPass transactions?
Simply log in to your E-ZPass account to view a detailed transaction history.
I went through a ramp toll plaza location after hours and did not pay because no one was present to provide change - is that a toll violation?
Yes -- exact change and E-ZPass are accepted 24 hours a day. Due to the COVID-19 pandemic, booths are not currently staffed. To pay the missed toll, contact the Customer Service Center at 1-888-860-9361 to arrange payment of your toll.
Does the Dulles Toll Road offer free passage for high-occupancy vehicles in HOV-restricted lanes?
The Dulles Toll Road does not offer free travel in HOV-restricted lanes at any time. Visit VDOT's website for more on HOV Lane Rules and Frequently Asked Questions.
Do motorcycles have to pay tolls?
Motorcycles are not exempt from toll fees. They are required to pay the posted tolls: $1.50 at the ramps, $3.25 at the Main Toll Plaza.
Contact information for the Dulles Toll Road can be found on our Customer Service page.