When a motorist proceeds through a toll booth without making a full payment a red light will display and a toll violation will be recorded. The most common sources of toll violations include:
- Nonpayment or under-payment of toll
- Expired or inoperable E-ZPass transponder
- Leaving the toll lane before full payment has been registered by the system
- Using a transponder that is not recognized by the E-ZPass system
Violations are recorded by the vehicle Enforcement System and a Violation Notice will be issued to the registered owner of the vehicle by the Customer Service Center.
If you made full payment for the toll and receive a RED light/Toll Not Paid, please contact the Customer Service Center at 1-877-762-7824 for assistance.
If you receive a Toll Violation Notice and feel it was issued in error, review the instructions provided on the Toll Violation Notice on how to dispute the notice.
If, by mistake, you did not make full payment or were in the wrong lane and could not pay the toll, please contact the Customer Service Center at 1-877-762-7824 and choose option 3 to initiate payment of the toll. Failure to pay the toll will result in a Toll Violation Notice being issued.
Frequently Asked Questions (FAQs) About Toll Collection
Q: Why is the speed limit low in the E-ZPass lanes?
A: The posted speed limits are set to ensure the safety of the public and the toll facility workers.
Q: What do the lights at the toll booths mean?
A: This is described in detail on the How to Pay Tolls page.
Q: I was driving in the Full Service lane and my E-ZPass transponder didn't work. Why do I have to pay the toll?
A: It is the responsibility of the E-ZPass holder to ensure their transponder has sufficient funds and is operating properly. You will be required to pay the toll and we recommend you contact the Customer Service Center at 1 (877) 762-7824 for assistance.
Q: Can I get a receipt for my E-ZPass transactions?
A: Simply log in to your E-ZPass account to view a detailed transaction history.
Q: I went through a ramp toll plaza location after hours and did not pay because no one was present to provide change - is that a toll violation?
A: Yes--exact change and E-ZPass are accepted 24 hours. Due to low traffic volume late at night, it is not cost effective to have attendants in the ramp toll booths. You should contact the Customer Service Center at 1 (877) 762-7824 to arrange payment of your toll.
Contact information for the Dulles Toll Road can be found on our Customer Service page.